Privacy and Cookies Notice
Sigmat (we/us/our), is committed to protecting and respecting your privacy. This Privacy and Cookies Notice (Notice) (together with our Terms & Conditions, Terms of Business and any other documents referred to within them) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and the purpose for our collection of it. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Data protection
This Notice explains how we may collect and process personal data about:
- clients and prospective clients
- visitors to our Website
- job and work experience applicants
- current employees
Depending on our relationship with you this notice may be supplemented with additional information relating to our use of your personal data included for example in our Terms of Business and contracts (for clients) and our applicant form and employment contract (for job applicants and employees).
What personal information do we collect and why do we collect it?
We may collect and process the personal information about you including information:
- that you provide by filling in forms on our Website, posting material, requesting further services or reporting a problem with our Website
- that you provide when you use our services as a client
- received in correspondence that you send to us
- provided to us as part of a job application you make
- received during certain calls to and from us
- concerning your visits to our Website (including but not limited to traffic data) and the resources that you access
We may also collect information about you in other ways, for example:
- indirectly, through one of our people, a client or a third party
- if you are a supplier of ours, from that supplier relationship
- from publicly available sources, for example Companies House
How we use your personal data
The way we process your personal data collected as set out above varies depending on our relationship with you. In each case the purposes for which we request the information will be clear from the context in which it is acquired. These include:
- providing our services to you or an entity for which you work
- verifying your identity
- keeping a record of the services you have subscribed to and deliver services you may have requested
- administration, billing and record-keeping purposes
- communicating with you by telephone, email, fax or post
- meeting our legal, regulatory and contractual obligations arising from any our relationship with you
- providing and improving customer service and support
- administering our Website, enhancing operational capabilities and for internal operations
- verifying or enforcing compliance with this Notice and applicable laws
- to inform you of developments that may affect you or to inform you of other products, services or events which we think may be of interest to you (unless you have opted out of receiving such marketing communications)
Disclosure of your personal data
We will only disclose your personal information to another person or organisation where we:
- need to share the information to provide a product or service you have requested
- need to send the information to persons or organisations who engage us to conduct services on their behalf
- need to send the information to persons or organisations that work on our behalf to provide a product or service to you. Where such a person or organisation does work on our behalf we will ensure that they are contractually required to take appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss or destruction of, or damage to, personal information and only use the information in order to provide a product or service on our behalf
- are required to disclose the information in order to comply with the law or the requirements of a regulatory authority
Our legal basis for using your personal data
Our use of your personal data as outlined above is subject to different legal bases for processing, including where necessary for:
- the purposes of the performance of any contract we enter into with you or to take steps at your request prior to entering into a contract with you
- our legitimate interests, for example in providing services to an entity you work for, managing and monitoring our website operation, preventing fraud and for our business compliance purposes
- compliance with our legal and regulatory responsibilities
If you do not agree to provide your personal data to us we may not be able to provide you with services or process your application for other services or employment. Where our use of your data is not necessary for one of the purposes outlined above we may use it in a particular way with your consent (for example if you have registered to attend an event or to receive business updates). Where we ask for your consent you are free to refuse our use of your personal data for those purposes and you may withdraw your consent at any time by contacting us using the details set out below. This shall not affect the lawfulness of any processing that was based on your consent before you withdrew it.
Storage and transfer of your personal data
The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers or in circumstances where your instruction has international considerations and/or parties related to your matter are located overseas. Before we transfer your personal data outside the EEA we will take all steps reasonably necessary to ensure that any such transfer is made securely and that there is adequate protection in place in order to protect your personal data. Please contact us if you wish to obtain more information regarding relevant safeguards. By submitting your personal information you agree to this transfer, storing or processing outside the EEA.
Retention of your personal data
We will retain your personal information for so long as is reasonably necessary for the purpose for which it was obtained and in accordance with our legal obligations.
Links to other websites
This Notice only extends to our Website, which is owned and operated by Sigmat and does not, therefore, extend to your use of, provision of information to and collection of information on any website not connected to Sigmat to which you may link by using hypertext links within our Website.
Your rights
Your personal information is protected under data protection law and you have a number of rights which you can seek to exercise. Please contact us in writing, by email or telephone if you wish to do so, or if you have any queries in relation to your rights. Please note these rights do not apply in all circumstances.
- Right of access – subject to certain exceptions, you have the right of access to your personal data that we hold
- Right to rectify your personal information – if you discover that the information we hold about you is inaccurate or incomplete, you have the right to have this information rectified
- Right to be forgotten – you may ask us to delete information we hold about you in certain circumstances. This right is not absolute and it may not be possible for us to delete the information we hold about you, for example, if we have an ongoing contractual relationship or are required to retain information to comply with our legal obligations
- Right to restriction of processing – in some cases you may have the right to have the processing of your personal information restricted. For example, where you contest the accuracy of your personal information, its use may be restricted until the accuracy is verified
- Right to object to processing – you may object to the processing of your personal information (including profiling) when it is based upon our legitimate interests. You may also object to the processing of your personal information for the purposes of direct marketing and for the purposes of statistical analysis
- Right to data portability – you have the right to receive, move, copy or transfer your personal information to another controller when we are processing your personal information based on consent or on a contract and the processing is carried out by automated means
IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect aggregate information for us to use. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies
Cookies are small pieces of data that are transferred to your computer's hard drive through your Web browser from our Web Server. A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites.
The Sigmat website utilises cookies as a means of providing personalisation features to our visitors. For example, we utilise cookies to remember settings that you may have made at our website.
You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser's help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent.
If you choose not to accept these cookies, your experience at our website and other websites may be diminished and some features may not work as intended.
Security
Sigmat takes great care to ensure the security of our Website and your personal information. Only authorised personnel and contractors have access to your information. We will keep your information secure by taking appropriate technical and organisational measures against unauthorised or unlawful processing, accidental loss, destruction and damage.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information we cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Changes to this Notice
We may change this Notice at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent notice on our Website.
Contact us
If you have any questions about how we treat your personal data and protect your privacy, or if you have any comments or wish to seek to exercise any of your rights as outlined above, to opt-out of receiving marketing communications from us or to complain about our use of your personal data, please write to Harriet Mashford at Sigmat, Unit 2 Acorn Business Park, Airedale Business Centre, Keighley Road, Skipton, BD23 2UE, by email at dataprotection@sigmat.co.uk or by telephone on +44 (0)1756 701 522.
Last updated: 15 June 2021
